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What to Do If Your Internet Goes Down

Losing internet access can be frustrating and disruptive, especially when you’re working, streaming, or attending a virtual meeting. Internet outages can happen due to network issues, ISP problems, router failures, or device settings. Here’s a step-by-step guide to troubleshoot and restore your connection as quickly as possible.

🚀 Brought to you by Axio Networks, an award-winning managed IT provider in Scottsdale, Arizona. We help businesses and individuals maintain stable and secure internet connections.

📌 Step 1: Check If It’s Just You or a Wider Outage

✔ Try opening different websites or apps on multiple devices.
✔ If only one device is offline, the issue is likely with that device.
✔ If all devices are offline, check if your ISP (Internet Service Provider) is down.

🔹 How to Check for an ISP Outage:
✅ Use mobile data to visit Downdetector and search for your ISP.
✅ Check your ISP’s website or social media for outage reports.
✅ Ask a neighbor or coworker if their internet is working.

✅ If it’s an ISP outage, you may have to wait for them to fix it. Otherwise, continue troubleshooting!

📌 Step 2: Restart Your Modem and Router

✔ Unplug both your modem and router for 30 seconds.
✔ Plug the modem in first, wait 1-2 minutes, then plug in the router.
✔ Wait for all the lights to stabilize, then check if your internet is back.

✅ A simple reboot fixes most connection issues!

📌 Step 3: Check Your Wi-Fi Connection

✔ Make sure Wi-Fi is turned on and that you’re connected to the correct network.
✔ Try switching to a wired connection (Ethernet cable) to see if Wi-Fi is the issue.
✔ Move closer to the router or switch from 2.4GHz to 5GHz Wi-Fi for better performance.

✅ If Ethernet works but Wi-Fi doesn’t, your router may need a reset or repositioning!

📌 Step 4: Run a Troubleshooter (Windows/Mac)

✔ Windows: Click on the Wi-Fi icon > Troubleshoot Problems and follow the steps.
✔ Mac: Go to System Preferences > Network > Assist Me > Diagnostics.

✅ Built-in tools can detect and fix minor network issues automatically!

📌 Step 5: Check for Loose Cables & Power Issues

✔ Ensure all cables are securely plugged in, including:

  • Power cables for the modem and router.
  • Ethernet cables connecting devices.
  • Coaxial or fiber cables (for cable or fiber internet).
    ✔ Try plugging the router into a different power outlet.

✅ Physical connections can sometimes come loose or get unplugged!

📌 Step 6: Check for ISP Connection Issues

✔ Look at your modem/router lights:

  • 🔵 Solid lights = Connection is stable.
  • 🔴 Flashing or no light on “Internet” = No connection to ISP.
    ✔ If the modem’s DSL, Cable, or WAN light is off, your ISP may be down.

🔹 How to Fix:
✅ Call your ISP support line and ask if there are service disruptions.
✅ If they confirm an issue, you may have to wait for repairs.

✅ If your ISP says everything is fine, continue troubleshooting!

📌 Step 7: Reset Your Modem & Router to Factory Settings

✔ If your internet still isn’t working, try a factory reset on your router.
✔ Press and hold the reset button on the router for 10-30 seconds (usually on the back).
✔ Set up your network again and check for connectivity.

✅ Factory resets remove custom settings but can fix deep network issues!

📌 Step 8: Contact Your ISP or IT Support

✔ If nothing works, contact your ISP or IT department (if at work).
✔ Be ready to provide:

  • Your account number or service address.
  • Details about when the issue started and troubleshooting steps you’ve tried.
  • Whether you’ve noticed slow speeds or full outages.

✅ Your ISP can run remote diagnostics and may need to send a technician!

📌 What to Do If You Need Internet Immediately

🔹 Use Mobile Hotspot – Enable your phone’s hotspot to connect your computer temporarily.
🔹 Find a Nearby Wi-Fi Spot – A coffee shop, library, or coworking space can provide temporary internet.
🔹 Tether Your Phone via USB – Connect your phone to your laptop for a more stable connection.

✅ These options can keep you online while waiting for repairs!

💡 Axio Networks Pro Tip

For business users, implementing network redundancy, enterprise-grade routers, and backup internet solutions (such as LTE failover) ensures continuous internet connectivity, even during outages. Need expert IT solutions? Axio Networks provides managed networking services—contact us today! 🚀