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How to Fix Common Wi-Fi Connection Issues

A slow, dropping, or completely lost Wi-Fi connection can disrupt work, video calls, and daily online activities. Before calling your internet provider, follow these troubleshooting steps to fix common Wi-Fi issues quickly.

🚀 Brought to you by Axio Networks, an award-winning managed IT provider in Scottsdale, Arizona. We help businesses and individuals maintain reliable and secure internet connections.

📌 Step 1: Restart Your Router and Modem

✔ Unplug your router and modem from the power outlet.
✔ Wait 30-60 seconds before plugging them back in.
✔ Allow 2-3 minutes for the devices to fully reboot.
✔ Try reconnecting to Wi-Fi.

✅ A simple restart fixes many temporary connection issues!

📌 Step 2: Check If the Internet is Down

✔ Try visiting a website on a different device (e.g., phone or tablet using mobile data).
✔ Check DownDetector to see if your ISP is having an outage.
✔ If your internet provider is down, you may have to wait for them to restore service.

✅ If the internet is working on other devices but not your computer, move to Step 3.

📌 Step 3: Ensure Wi-Fi is Enabled and Connected

✔ Click the Wi-Fi icon in the system tray (Windows) or menu bar (Mac).
✔ Ensure Airplane Mode is OFF (Windows: Win + A | Mac: Command + Space, then type “Airplane Mode”).
✔ If you see “No Internet” or “Connected, but no Internet”, continue to Step 4.

✅ Sometimes Wi-Fi gets disabled accidentally—make sure it’s turned on!

📌 Step 4: Move Closer to the Router and Reduce Interference

✔ Wi-Fi signals weaken through walls and floors—move closer to your router.
✔ Avoid interference from microwaves, Bluetooth devices, or cordless phones.
✔ If multiple devices are using Wi-Fi at once, limit background downloads or streaming.

✅ The closer you are to your router, the stronger your Wi-Fi signal will be!

📌 Step 5: Forget and Reconnect to the Wi-Fi Network

How to Forget and Reconnect to Wi-Fi:

  1. Click the Wi-Fi icon on your device.
  2. Select your network and click Forget.
  3. Restart your device.
  4. Reconnect by selecting the network and entering the password.

✅ This refreshes your connection and resolves authentication issues!

📌 Step 6: Switch Wi-Fi Bands (2.4 GHz vs. 5 GHz)

✔ Use 5 GHz for faster speeds if you’re near the router.
✔ Use 2.4 GHz for a stronger connection if you’re farther away.

How to Switch Bands:

  1. Open Wi-Fi settings and look for networks labeled “Wi-Fi Name – 5G” or “Wi-Fi Name – 2.4G”.
  2. Connect to the best option based on your distance from the router.

✅ 5 GHz is great for speed, while 2.4 GHz has better range!

📌 Step 7: Run the Windows Network Troubleshooter

How to Run the Troubleshooter (Windows 10/11):

  1. Click Start > Settings > Network & Internet.
  2. Select Status > Network Troubleshooter.
  3. Follow the on-screen instructions to detect and fix issues.

✅ This built-in tool can automatically fix common connection problems!

📌 Step 8: Restart the Network Adapter (Windows)

  1. Press Win + X, then click Device Manager.
  2. Expand Network Adapters.
  3. Right-click your Wi-Fi adapter and select Disable device.
  4. Wait 10 seconds, then right-click and select Enable device.
  5. Try reconnecting to Wi-Fi.

✅ Restarting the network adapter refreshes its connection to the router!

📌 Step 9: Update Your Wi-Fi Drivers (Windows & Mac)

Windows:

  1. Open Device Manager (Win + X > Device Manager).
  2. Expand Network Adapters.
  3. Right-click your Wi-Fi adapter and select Update driver.
  4. Choose Search automatically for updated driver software.

Mac:

✔ Wi-Fi drivers update automatically with macOS updates (Apple Menu > System Settings > Software Update).

✅ Updating drivers fixes compatibility issues that may cause Wi-Fi problems!

📌 Step 10: Reset Your Router to Factory Settings

If all else fails, resetting your router may fix persistent issues.

How to Reset Your Router:

  1. Press and hold the reset button (usually on the back) for 10-30 seconds.
  2. Wait for the router to restart and restore to factory settings.
  3. Reconfigure your Wi-Fi settings using the default credentials printed on the router.

✅ Factory reset should be a last resort if other fixes don’t work!

📌 Step 11: Contact Your Internet Service Provider (ISP)

✔ If your internet is still slow or not working, call your ISP’s support line.
✔ Ask if they are experiencing network outages or maintenance issues.
✔ Request a replacement router/modem if yours is outdated.

✅ Your ISP can diagnose network issues on their end and suggest upgrades if needed!

💡 Axio Networks Pro Tip

For business users, having a dual-band router, failover connection (mobile hotspot), and business-grade VPN ensures a stable and secure remote work experience. Need expert IT networking solutions? Axio Networks provides Wi-Fi optimization and cybersecurity services—contact us today! 🚀