Troubleshooting: Why Can’t I Hear Audio in Microsoft Teams?
If you can’t hear sound in a Teams meeting or call, don’t worry! Follow these quick troubleshooting steps to fix the issue on Windows, Mac, and Mobile.
📌 Step 1: Check Your Speaker & Headphone Connections
✔ Ensure your speakers or headset are plugged in (if using wired headphones).
✔ If using Bluetooth headphones, check that they are connected to your device.
✔ Try switching audio devices – Unplug and reconnect your headset.
✅ If the issue persists, continue troubleshooting.
📌 Step 2: Check Audio Settings in Teams
On Windows & Mac
- Open Teams and click your Profile Picture (top right).
- Select Settings > Devices.
- Under Speaker, make sure the correct device is selected.
- Click Make a test call to check if you can hear audio.
On Mobile (iPhone & Android)
- Open Teams and tap your Profile Picture.
- Select Settings > Calling.
- Ensure the correct speaker or Bluetooth device is selected.
- Increase the volume on your phone.
✅ If you still can’t hear anything, move to the next step.
📌 Step 3: Check System Audio Settings
Windows
- Right-click the 🔊 Speaker icon in the taskbar.
- Select Open Sound Settings.
- Under Output, select the correct speaker/headset.
- Increase the volume and test the sound.
Mac
- Click the Apple Menu 🍏 > System Settings > Sound.
- Under Output, select your preferred audio device.
- Increase the volume and test.
✅ If the issue persists, try restarting Teams.
📌 Step 4: Restart Microsoft Teams
- Close Teams completely:
- Windows: Right-click the Teams icon in the system tray and click Quit.
- Mac: Click Teams > Quit Microsoft Teams.
- Reopen Teams and try joining the meeting again.
✅ This often fixes temporary audio issues!
📌 Step 5: Check for Muted Audio in Teams
✔ Make sure the meeting organizer hasn’t muted you.
✔ Click the Speaker icon in the meeting and ensure the volume isn’t turned down.
✔ If using a Bluetooth headset, try disconnecting and reconnecting it.
✅ If you’re still having trouble, update Teams.
📌 Step 6: Update Microsoft Teams
- Open Teams.
- Click your Profile Picture > Check for updates.
- Let Teams update, then restart the app.
✅ Updating Teams fixes many common bugs!
📌 Step 7: Restart Your Computer or Mobile Device
✔ Restart your computer and reopen Teams.
✔ Restart your phone if using the mobile app.
✅ This clears minor system glitches and restores audio functionality.
💡 Quick Fixes Summary
✔ Check speaker/headphone connections.
✔ Select the correct audio device in Teams.
✔ Adjust system sound settings.
✔ Restart Teams or your device.
✔ Update Teams to the latest version.