Everything you want to know about outsourcing your IT to Axio Networks.
Choosing a managed IT provider is a long-term decision, and the questions business owners ask us are remarkably consistent: what is included, what does it cost, how fast do you respond, what happens when something breaks, and how do we get out if it is not working. Below are the answers Axio Networks gives every Scottsdale business we talk to — the same ones we put in writing in our agreements.
Our managed plans cover 24/7 monitoring, helpdesk support, patch management, endpoint security, backup oversight, and vCIO strategy.
Most support requests begin resolution within 30 minutes. Critical issues get immediate response — any time, day or night.
We offer flexible agreement terms. We believe you should stay because of the value we deliver, not because you are locked in.
Pricing is a flat monthly fee based on users, devices and servers, with security and backup included. Most businesses with 10–50 employees fall within a predictable range, and Axio Networks provides a fixed quote after a free assessment — no hourly surprises.
Under 30 minutes on average from ticket creation to a technician making contact. Business-wide outages are escalated immediately, and critical issues are worked until resolved.
Office hours are Monday–Friday, 8 AM to 5 PM. Managed service clients receive a 24-hour help desk phone number and ticket portal once they come on board, so urgent issues outside office hours still reach a technician.
No. Agreements have a short initial term and then run month to month. We keep clients by performing.
Unlimited help desk support, 24/7 monitoring, patching, endpoint security with SOC monitoring, email security, backup, Microsoft 365 administration, network management, documentation, monthly reporting and vCIO planning. Projects such as office moves are quoted separately.
Yes. Axio Networks serves the Phoenix metro — Phoenix, Tempe, Chandler, Mesa, Gilbert and Fountain Hills — on site, and supports remote staff anywhere.
We coordinate the transition with your current provider or internal staff, take over documentation, credentials and monitoring, and address the highest-risk issues first. Most transitions are complete within 30 days with no downtime.
Yes. We support the line-of-business applications your business runs on and act as the single point of contact with software vendors, carriers and other providers.
Call 480-602-2946 or use the calendar below